Specifically, the supervisor was very rude with me, my wife and father in law that is an elderly person in front of the passengers. Instead of helping us to accommodate and find a solution for our 1 and a half year old son seating, the airline officers and a supervisor blamed us when we were already seating before the flight and accused us in front of the passengers of passing security with the wrong reservation (which of course never happened) even though we showed the seat and ticket reservation with our son's seat number. The ticket we purchased for my baby son was sold twice to another person. Not Verified | Worst experience I ever had in a flight. This airline does not care for their customers. I had to cancel our Airbnb and they didn't give us our money back. I lost almost 1,000 dollars because of Aeromexico. They said they don't refund pet fees and airline fee etc. Our dog was supposed to go with us because I couldn't leave her here for so long. Another lie! I think they just went down our itinerary and picked a name to blame. The next day he calls me back and says, it wasn't me who sent the email but my 17 year old daughter. He than calls me again the next day and says that I sent them an email asking for a cancellation and refund, another lie! I ask for someone higher than him because this was upsetting already.

Next day I called to speak to a supervisor and a agent was going to investigate what happened.

Then I ask to speak to a supervisor and they said none were available. I then called Aeromexico and they said I called and spoke Spanish to cancel our trip and get a refund, mind you I always ask to speak to someone in English because my Spanish isn't to great. Delta said Aeromexico cancelled our flight. We had two stops before getting to our destination so I had to call Delta first. I couldn't check because it said I didn't have a confirmation number or flight number. Anyways, I always have a habit of checking on international airlines because they always change the time or date. I shouldn't say excited but we were finally going to see him because he is very sick from cancer and they don't think he will make it to his second birthday.

Big mistake! Our trip was 19 days away and well we were super excited because we were going to see my husband's sister and our nephew who is one. Before booking with anyone I thought Aeromexico would probably be the best for customer service. ✅ Trip Verified | Ok first we never flew with Aeromexico because we were never given a chance.

Aeromexico 777